The 2023 Emerging Occupations List is a study using LinkedIn data to identify the 15 fastest growing jobs over the past five years. Ranked first according to LinkedIn’s list of 15 professions Game Designer (game designer)Second Blockchain Developerin third place was the Growth Specialist.
Customer Success Specialist ranks fourth on the list. So what does a Customer Success Specialist do? In which segments does it work? What skills are required? Here are the details…
Check out the Linkedin list: Here are the rising jobs: 15 in-demand, recognized positions according to LinkedIn (2023)
What does a Customer Success Specialist do?
Here’s how LinkedIn describes it: “ Customer Success Specialists provide reinforcement and assistance through a variety of contact channels to ensure that a customer takes full advantage of the work or service purchased and has the smoothest possible experience.”
A Customer Success Specialist is a position that works for a company’s customers to meet their needs and ensure their success. These individuals are always in contact with customers and work to solve their problems, meet their needs and meet their expectations.
Customer Success Professionals are on a mission to understand their customers’ needs and discover how they can make their business more efficient. They also analyze how customers make the most of the company’s products and services and work to optimize them.
Customer Success Specialists also analyze how customers give feedback to the company’s works and services and which features best fit their business. Based on this feedback, client Success Specialists work to improve the company’s work and services.
Customer Success Specialists also use analytical tools and metrics to measure the success of their customers’ businesses and use this information to work to meet customers’ needs and make their business more efficient.
This situation is often found in customer service, sales or marketing departments. In particular, some companies “SaaS” (Software as a Service) companies may have these positions.
SKILLS, DEPARTMENTS, PROVINCES
According to LinkedIn information, valuable information about the business is as follows:
Most common capabilities: Customer Support, Customer Experience, CRM
Most common segments: Technology & Media, Professional Services, Oil, Gas & Mining
Most recruited positions: Istanbul
Education Level of Employees: Undergraduate (54.72%), Postgraduate or higher (45.28%)
Current gender distribution: Female (58%); Male (42%)
Median years of experience prior to this role: 1.5
Positions transitioned to this title: Sales Specialist, Customer Success Manager
Ability to work remotely: 20.3%
Are Customer Success Specialist and Customer Experience Specialist the Same?
There are similarities in the middle between the cases of Customer Success Specialist and Customer Experience Specialist, but they do not perform the same duties.
Customer Success Specialist, a company customers’ needs It is a situation that works to meet and ensure their success. These people are always in contact with customers and work to solve their problems, meet their needs and meet their expectations.
If you are a Customer Experience Specialist, to analyze how customers interact and feel with the company’s works and servicesand they work to smooth it out.
The difference between these two positions is that the Customer Success Specialist works to meet the customers’ requirements, while the Customer Experience Specialist works to smooth the customers’ experience.
These locations often work and collaborate in the same departments. In particular, some companies create “CX” (customer experience) or “CEM” (customer engagement management) departments. These departments are where both Customer Success Specialists and Customer Experience Specialists work.